Warranty Policy
We provide 1 year warranty for all remaining parts.
The warranty period is one year from the date of shipment, unless otherwise stated in the parts description. We guarantee that the project will not exhibit functional defects that may occur under normal operating conditions during the warranty period.
In the event of a defect, we will send you a replacement, repair the equipment or refund the purchase price based on availability. You must contact us to obtain a return authorization and return the defective device within 7 days of reporting the defect.
In most cases, Moore Automation will use our approved shipping methods to pay for return shipping and shipping costs.
If after checking the product, Moore Automation Limited determines that the defect is due to misuse, negligence, alteration, improper installation, accident, unauthorized repair or incorrect testing, or the product serial number does not match the product originally sold. The warranty is invalid.
Factory new parts
Factory new products retain the manufacturer's full warranty.
These warranties supersede any other warranties, express or implied, including our implied warranties of merchantability, fitness for a particular purpose and/or non-infringement. In no event shall we be liable for any damages, but does not include, but does not exceed, the amount we pay for the product, including our liability for any subsequent or consequential damages or any related or unrecommended profits.
Product condition information
Moore Automation Limited offers a wide range of components, products and services related to industrial automation. We have a large surplus of stocks and are also distributors of new products from a variety of quality manufacturers.
Remaining parts
Moore Automation Limited is a leading supplier of surplus parts. We get the remaining parts from many sources, such as project backlogs, system upgrades, plant downtimes and other surplus suppliers.
We take great care to ensure that the remaining components meet your quality needs and expectations:
All items are inspected as part of our receiving process to ensure that parts without physical defects enter our inventory.
Parts are treated with appropriate anti-static management methods.
The item is completely clean.
We have a wide range of test systems and equipment to ensure proper operation.
Many items are refurbished as needed, especially for items with limited life, such as new batteries, electrolytic capacitors, NVRAM, etc.
Transport quality procedures to ensure proper shipping and serial number tracking.
Condition level:
Used / Refurbished - These parts have been used before, but in good condition and clean. They have been refurbished as needed.
New no packages - these parts are new. They are not yet in use, but the original packaging is no longer available.
New open packaging - these parts are brand new. They are not yet in use, but their original packaging is open or the packaging is significantly aging.
New sealed packaging - these parts are brand new. They are not yet in use and still keep the original packaging sealed.
New original packaging - these parts are brand new. These packages were not initially sealed by their original manufacturer.
Note: The remainder may not be the latest version, revision or date code currently provided by the original vendor.
New parts and products
Moore Automation also sells new parts and products. We sell these products as official distributors or through the official distributors we have established relationships with.
Factory New - These are new products purchased from manufacturers.
How to order?
order online
We have been working hard to update our inventory. If we have stock or parts available for new factory purchases, you can contact the order online.
If we do not currently have an inventory, the displayed quantity will show "Ask". Please create an online quote or contact us by phone, fax or email to check availability.
Order by phone, fax, email
You can also contact us by phone, fax or email to order. We are here to help you!
Phone:+86-18030235311
E-mail:sales@mvme.cn
We need the following information to process your order quickly and accurately:
Your complete ship and receipt information
How do you want to ship? Shipping information
How will you pay? Payment procedure
Use limit
Products sold by Moore Automation shall not be used for life support, surgical implants, nuclear or aircraft applications, nor for any use or application, as failure of individual components may cause significant harm to personnel or property.
Customer agrees that the use or sale of products for such applications is at your own risk and that Moore Automation and its affiliates are not responsible for any claims or damages arising out of such use.
Customer agrees to defend and indemnify Moore Automation and its affiliates from all damages in order to avoid any and all claims, damages, losses, costs, expenses or costs arising out of or in connection with the use or execution of the Products in such applications. responsibility.
Use of the Software will be governed by the terms of any accompanying manufacturer's end user license.
Software license
Moore Automation Limited only sells hardware products and does not resell software licenses. Some hardware products may contain software that may not be legally operated without first purchasing the appropriate software license from the manufacturer of such products.
Moore Automation respects the intellectual property of others and we ask our customers to do the same.
Customer acknowledges and agrees that Moore Automation does not provide any operating system software or software license to the products it sells.
Customer understands and agrees that appropriate software licenses, software maintenance and upgrades are subject to the applicable manufacturer's software license agreement. Customer is solely responsible for obtaining the appropriate software license for the applicable product from the manufacturer.
Shipping information
Global shipping
Various transportation options are available in each country. Shipping methods and fees are clearly indicated on all quotations.
Operator
Unless otherwise stated, we will ship through DHL. We can also ship via Fedex, UPS, TNT or USPS (US Postal Service). We can also use your account.
Transport carrier
If you need a complete paperwork for a particular situation (such as a letter of credit), we can send a small package "goods mode".
Heavier items can be transported on pallets or crates. We can arrange LTL freight, sea or air, or work with your freight forwarder.
If you need any other type of emergency or carrier, we need you to clearly state this information on the order.
Non-emergency items are usually shipped within 3 or 4 days, depending on our test order backlog. We can often send urgent orders on the same day. We do not charge an extra fee for this, but rather based on your use of expedited shipping options. Please tell us how urgent your request is, we will try our best to ship the same day you ordered.
For emergencies, it can also be transported on the same day (counter to counter or point to point).
Transportation costs
Shipping costs can be determined by completing an order or quote online. If you contact us by phone, fax or email, we can also provide you with it.
Product prices do not include shipping or insurance. Our default method is to prepay shipping and add it to your invoice. We charge a standard DHL rate. We usually do not charge a fee.
We are happy to provide shipping quotes upon request, as well as weight and size. If you need Pro Forma Invoice, please let us know if you would like us to quote shipping charges or if you will use your carrier account.
tax
You are responsible for paying any fees involved in importing goods to your country. We do not accept any responsibility for local taxes and/or duties that may be paid after delivery. You are responsible for ensuring that you comply with these requirements.
FOB point
Most items will be shipped from our beautiful coastal city, Xiamen, China, or Hong Kong, China.
Track
We usually send you the tracking number of your shipment by email after the item has been shipped. Therefore, be sure to include your email address in your registration or quotation.
Guarantee
The warranty period is one year from the date of shipment, unless otherwise stated in the parts description. We guarantee that the project will not exhibit functional defects that may occur under normal operating conditions during the warranty period.
In the event of a defect, we will: send new equipment, repair equipment or refund the purchase price based on our availability. You must contact us to obtain a return authorization and return the defective device to us within 7 days of reporting the defect.
In most cases, Moore Automation will use its approved shipping method to pay for return shipping and replacement shipping.
This warranty supersedes any other warranties; express or implied, including our warranty of merchantability, fitness for a particular purpose, and/or non-infringement. Under no circumstances shall we be liable for any damages,
This does not include, but does not exceed, the amount we pay for the product, including any liability for any subsequent or consequential damages or any related or unrecommended profits.
Not warranty
If you are not satisfied with the product, you can return the product within 7 calendar days after the invoice date. Unless otherwise stated, all non-warranty returns will be subject to a 20% replenishment management fee. The “Factory New” product is subject to the manufacturer's return policy.
If you need to make a non-warranty return claim, please contact us by email or call the Return Authorization Number (RA#) before returning.
Products must be returned with a purchase status and accompanied by a Moore Automation Limited Return Authorization Number (RA#).
Return authorization
No items should be returned until you contact our sales department to obtain a Moore Automation Limited Return Authorization Number (RA#). This RA# must be clearly printed on the outside of the box where the item is returned. A return authorization must also be included in the box.
Moore Automation Limited makes every effort to ensure the accuracy of the information published on the online catalog of this website. However, Moore Automation makes no representations about the information provided, and the information is provided "as is" without warranty of any kind.
The information in the online product catalog on this website is subject to change without notice.
What information do we collect?
We collect your information when you register on our website, place an order or fill out a form.
When ordering or registering on our website, you may be asked to enter: name, email address, mailing address, phone number or credit card information. However, you can visit our website anonymously.
What do we use for your information?
Any information we collect from you can be used in one of the following ways:
Personalize your experience
(Your information helps us better meet your individual needs)
Improve customer service
(Your information helps us respond more effectively to your customer service requests and support needs)
Processing transactions
Your information, whether public or private, will not be sold, exchanged, transferred or offered to any other company for any reason, without your consent, except to provide for the express purchase of the product or service. .
Send regularly
Email The email address you provide for order processing may be used to send you information and updates related to your order. If you choose to join when you register, you may occasionally receive company news, updates, related product or service information, and more. If you do not wish to receive non-order specific emails, you can use this option to opt out at the time of registration or at any time.
Improve our website
(We are constantly striving to improve our website products based on the information and feedback we receive)
How do we protect your information?
We implement various security measures to maintain the security of your personal information when you place an order or enter, submit or access your personal information.
We provide a secure server. All sensitive/credit information provided is transmitted via Secure Sockets Layer (SSL) technology and then encrypted into our database, accessible only to those who have special access to our system, and the information needs to be kept confidential.
Your personal information (credit card, social security number, finance, etc.) will not be archived after the transaction is completed.
Do we disclose any information to other parties?
We will not sell, trade or otherwise transfer your personally identifiable information to foreign parties. This does not include trusted third parties who assist us in operating our website, conducting business or serving you, as long as they agree to keep this information confidential.
We may also post your information when we believe that it is appropriate to comply with the law, enforce our website policies or protect the rights, property or security of us or others. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other purposes.
Third party link
Moore Automation does not review or control third-party websites linked to or linked from this website, and is not responsible for its content, nor does it mean that its content is accurate or appropriate. Your use of such third-party websites is at your own risk and is at your own risk and may be subject to the terms of use of other websites.
Because we value your privacy, we will not distribute your personal information to outside parties without your consent.
Your consent
By using our website, you agree to our privacy policy.
Changes to our privacy policy
If we decide to change our privacy policy, we will post those changes on this page.
Contact us
If you have any questions about this Privacy Policy, you can contact us using the information below.
Payment details
payment method
For wire transfer payments, please contact us for bank details.
Making a payment by bank transfer/wire transfer simply instructs your bank to send the full amount shown on our quotation/formal invoice. Please ensure that you send the number of your quotation/formal invoice along with the payment.
Currency
We can accept payments in most major currencies, but it is best to pay in pounds sterling (GBP), euros (EUR) or US dollars (USD). Additional charges may apply for making payments in other currencies.
Customer agrees to pay the full amount of each invoice from Moore Automation in accordance with the terms of each such invoice, and may not offset or deduct it.
Any deficiencies caused by currency conversion are the responsibility of the customer
Moore Automation Limited retains the security interest in the product to ensure full payment and to ensure compliance with these Terms. Customer agrees to perform any other documentation required to improve such security interest.
